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shannon N

1 reviews | Active since Jun 2014

23 Dec 2025, 18:09

Bad Service, terrible

Not to happy Due to technical error on Vodacom side On debit order, line was suspended Now when I try tonhave this issue resolved they tell me I called after hours

New contract, terrible service

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Replies (7)
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shannon N's update23 Dec 2025, 18:10
Reviewer Update
I want my line on Now
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shannon N's update24 Dec 2025, 07:52
Reviewer Update
I EXPECT TO BE CALLED THIS MORNING *** with regards to my contract line that is on ***

Senior manager to call me

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shannon N's update24 Dec 2025, 08:51
Reviewer Update
i need to be called now
your Billing issue has Technical issues that is not my Problem at all


Get someone to call me NOW
MY Name better be taken of the credit Bureau as well for non Payment as this was not my fault
i need a written letter from Vodacom as well


i am waiting for the call on ***

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shannon N's update24 Dec 2025, 12:02
Reviewer Update
half the day is gone
Payment made for all outstanding amounts as per Vodacom due to their technical error and still no call from them

Was told that it would take an hour for the line to be re opened after payment and still nothing
Payment made at 10:03 24-12-2025

This company is Useless

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shannon N's update26 Dec 2025, 13:05
Reviewer Update
Must compliment the Gentleman that called me today from Vodacom +***

Very understanding and well spoken,
Just hope Vodacom management looks at certain issues i have

Debit order for the initial contract was for the 28th but they decided to debit on th4 22nd
That is not a issue of mine

My name is on the credit bureau as a Bad payer now for the 1 payment that was issued for an earlier date than required 😅

I had to make a cash payment at the store to bring the account to a positive


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shannon N's update05 Jan 2026, 07:47
Reviewer Update
Called Vodacom customer care for refund and was told i will be sent an e mail address so that i can send an e mail for refund ,

i have still not received the e mail address that was promised to be sent,

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shannon N's update05 Jan 2026, 12:10
Reviewer Update
VODACOM has still not contacted me
What is happening