Bad Service take airtime without my concern or warning

<p>I have a contract with Vodacom and they always send me a sms " You have 4.96 remaining of your data bundle. without a data bundel you pay out-of-bundle rates. " Then immediatley a buy a bundle which you can see on my account</p> <p>I bought a bundel after a received a sms 26/09/2016 for 100 mg and after that I never received a sms to warn me at all </p> <p>When I checked because I thought how could it be possible that my bundle is still working BUT Vodacom just keep on taking my airtime which they did not even warn me </p> <p>I went to check why don't I get a sms to state that my bundel is depleted and then I saw that they took R77.64 from my airtime</p> <p>I called the call centre 2 October from 18:52 then I spoke to Zanele and she agree that I did not receive a sms and she will paas on my complaint to the department working with it and she will send me a sms with a Ref: number and they will call me today (3 October 2016)to solve the problem </p> <p>I never received a sms with the Ref number I called back to the call centre from 19:16 up to 20:05 and spoke to Gift Moloko he said that he can not see that any Zanele spoke to me and that no complaint has been launched on my account, told me to hold he is going to find out never came back to me left me with music in my ear and eventuully just cut me of then I called back spoke to Thandi Ndlovu said that the call centre manager will call me back before 21:00 but up to today 3/10/2016 no one called me or helped me thats after 3 hours and I'm sure you can listen to the recording?? And R77.64 later </p> <p>Then I called this afternoon 3/10/2016 at 13:30 after waiting as usual Salie answered listenend to me told me to hold he just want to check something refused to give me his surname and after 40 min just cut me off again and no help at all just the message came up to rate my service which I did as extremely bad 0 every question 0</p> <p>and up to 16:37 no answer from Vodacom I need help and will put this complain in every media as far as possible </p> <p> </p>