Bad service shouldnt be accepted ever .

I tried to get a new cell contract via Vodacom online service which is supposed to be faster and very simple . Ja right !! DEFINITELY NOT !! After srarting the whole ridiculous thing on the 11th of October and actually recieving approval for the contract and that the phone would b delivered in 3 days but later receive a call to get told i must wait for the agents manager to fon me thats where it all went down hill. Please e mail them copes of documents which u do . They promise to get back to you but don't so you then must fon umteen times to reach and get hold of said manager Sameera Chetty which only leads to more excuses and more " ill have to get back to yous " that dnt happen . The end result being I then on the 23rd of octnow totally frustrated I told them to just cancell everything i no longer wanted the contract . I went to one of the other service providers the next day and what do you know i had the contract and the phone in my hand within an hr . People don't bother trying to use Vodacom online unless you are looking to spend hrs and hrs repeating yourself and getting frustrated to the point of wanting to rip your own hair out they utterly useless and half their equipment doesnt work the agents cnt hear you or you cnt hear them they repeat blandly that they experiencing problems with the headsets or they system simply drops your calls . Save yourself the hassle go into the stores . The Vodacom agent at the store in Westgate Isabelle was a star and so helpful it was a pleasure to deal with her ??????.