Bad Service, Rude Staff

Good Day Vodacom, After I was promised a call today - it never happened as expected. I called the upgrade department at 4:15pm today and spoke to Leeto who was so rude that he dropped the line in my ear after asking numerous of times to speak to a manager. Lee to then also advised that its possible that there is no stock. I advised him that they keep telling me that the phone is at RAM! How could there be no stock????? I was told last week friday that the manager left at 5pm and that they are not been supervised from 5-6pm. This is after hearing the consultants in the back round swearing (words were F**king)and laughing. Today I was told that the supervisor finished off at 4:30pm, how interesting. After the call was dropped, I battled to get through to the upgrades department where my calls were continuously dropped. I then called customer care and spoke to Leticia who I asked to cancel all my contracts with immediate affect! She advised that someone would call me asap where I still wait for that call! I request that all my contracts are cancelled with immediate affect and that Vodacom comes and fetches the other contract phone that was delivered last week. I still await my other contract phone that was done on the same day, same time, about 2 weeks ago! I NO LONGER WANT VODACOM AS MY SERVICE PROVIDER ANY LONGER! If these contracts are not cancelled - I will be forced to put a stop order on my account for Vodacoms debit order! Please find the above all true and that those calls are recorded as per your voice prompts! Kind Regards