Bad service, repairs taking too long

I would hereby like to complain about a Vodacom store, owned by Nelson Janse van Rensburg, in Modimolle<br> 1. I sent in my phone for repair, the repair center only received the device 13 days after it was booked in. When I went back to retrieve the device, the back cover was not their. It took the place a month to get my device back to me. When I went to the store to ask if they can tell me where the device is, the admin lady told me to give her my number, I did, but then she gave me a piece of paper that showed me the job number of the device. She did not go the extra mile to phone the repair center to find out where the device was, this was done on the 10th of February 2015, I sent in the device on the 29th of January 2015. On the 13th of February I received an sms stating that the repair center had received the device. I received a sms on the 24th of February 2015 stating that the device is back from repairs, I went on the 25th of February 2015 to pick up the device, only to get a bad and rude service from the staff, and to find that the back cover was not sent back with the device.<br> 2. The people who work in the store are just plain rude, I have not once gotten a good service