Bad Service , Repairs not done , Phone still new

I had done an upgrade over the phone with a consultant and received my cellphone in January 2015, in the span of a few months the phone has gone into repairs three times.<br> <br> Pavilion branch service sucks, the consultants do not get back to you , my cellphone was lying at the branch for weeks until I called to check if it was back from repairs and the third time it went in for repairs they didn't send it through and could not even provide me with a job card , but insisted that it had been repaired. The cell phone I purchased is a Sony M2 Aqua and it keeps getting frozen, they just say its a software problem.<br> <br> My cellphone is currently in repairs once again , I really don't wish to even have this phone as I suspect its a cell from a bad batch.<br> <br> The employees at the branch are really not helpful in helping me resolve my problem as I have requested them to help me return the phone, seeing that it is new and spent most of its months in repairs but they fail to do that all , they just seem lost as to they need to do, Customer service should be top priority yet they lack that as well. Even the manager is so unhelpful.<br>