Bad service rendered

A ********** contract was opened with your institution. To get telephonic assistance from your call centre agents was futile. They are quick to respond without understanding what is asked.

Account waa eventually handed over to a debt collection company whom were able to a certain degree however Vodacom needed to follow through of which they failed.

Went to Vodaworld and was assisted by a consulted that was disengaged and could not be bothered. Whenever i asked a question his response was I'll tell you now just busy checking what's going on.

He generated a reference number which he provided and said i will receive a call from someone at vodacom to advice on the outcome and way forward. Was given a timw frame of 24 to 48hrs. This was on 23/01/2018. No contact has been made. Service from customer services is appauling. System is flawed allowing ********* to open accounts because of lack of security in place.

A manager is to contact me urgently on monday morning!!!!!!