Bad service rendered

I made an insurance claim with vodacom on the 29/03/2015 and I received a call the following morning to inform me that my claim has been approved and I may go to any vodacom store to collect a phone of my choice and may the excess . I went to 3 different stores and I was advised the phone that i requested is not available but on the voda website said in stock.I called the insurance division who advised me that they will only be able to deliver on the 10/04/2015 in the afternoon and i may pay the excess in cash when they deliver. I advised them that I will not be available for the afternoon they should deliver on Monday 13/04/2015 in the morning.That did not happen until I called them and I was advised that they do not have stock of the phone and I might receive the phone on the 14/04/15 afternoon or 15/04/2015 in the morning and I should pay the excess amount before they deliver via eft . I find this service very pathetic as I have never given vodacom a problem in the last 10 years that i have been with them.