Bad Service regarding WiFi

Yesterday I called Vodacom regarding my suspended WiFi, spoke to Dolly & Rearabetswe who both transferred me to client service that has no system to resolve my query, both where adviced that ill go on social media to complain but they couldn't care less. On the 11th March 2021 I called to suspended my account due to retrenchment, I was supposed to pay R290 which I couldn't as my retirement plan has not yet been paid, apparently system has disabled my connection but I'm being charged same amount of R610 monthly, I now owe R3600. I WOULD LIKE TO CANCEL ASAP DUE TO BAD SERVICE AND LEVEL OF *********** CONSULTANTS!!!! THIS IS MONTH TO MONTH AGREEMENT.. They both blamed the system but failed to resolve my query