Bad service regarding premature upgrade
<p>For the last 8 years I have always prematurely upgraded with my wife. I've been a customer of vodacom for the last 9 years with my bill running up to almost R3000 a month with all my contracts. Went today to premature upgrade my phone considering the old one is 2years and almost as o phone holds up that long I was quite rudely informed that the system changed and that I will not be helped. Really??? With my phone that is broken that drops calls etc and no way of upgrading I think the time has come to perhaps change providers...Cell C does have contract buy out..then I will qualify for a new handset. This is really bad customer service!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom contacted me and it would seem that they do not even want to try and keep me as a customer. Their response is to get my phone checked but I must remember that I'm out of the 24 month timeperiode (as if I did not know that). Me and my wife spends about roughly R36 000 a year on our contracts and will thus need to look for another service provider. Thanks for nothing.
Vodacom contacted me and it would seem that they do not even want to try and keep me as a customer. Their response is to get my phone checked but I must remember that I'm out of the 24 month timeperiode (as if I did not know that). Me and my wife spends about roughly R36 000 a year on our contracts and will thus need to look for another service provider. Thanks for nothing.