Bad service regarding contract reactivation

I cancelled my number *** and then I decided to reinstate the number on contract and I did this 13 May 2023 she said they will activate the line again. She said I must not take out a new contract on that line then I will lose my platinum status and history. So i tried getting feedback the whole week from retentions\cancellations and today decided ***** that i am phoning Vodacom online so Vodacom online helped me to take out a new contract on that number which changed to prepaid *** i cant wait for your bad service so please make sure that my platinum level 7 status and history stays active on ***

You cant expect me to wait a week for feedback and then when I call they say they don't even have record that my line was requested for reinstatement??????