Bad Service Regarding a Refund due

Item: Vodacom
Rating: 1
Author: Grant H

I had a Lap Top account with Vodacom. Ounce the account lapsed, we was no need to upgrade etc, and thereby cancelled the contract. Upon cancelling the contract, I was told I was due for a refund of R293.00 and that all I needed to do was to e-mail Vodacom proof of my latest payment. Which I did on the 16 October 2015. I have followed up on my refund through e-mails and phone calls , and still no refund to date. I am at a loss. I don't know what else to do to get what is due to me. Must I spend R293.00 on air time, to get a R293.00 refund ?

Helpful (0)

Replies (3)

Vodacom's replyOfficial

15 May 2016, 03:50

Thank you for the posting. The matter will be escalated and a consultant will be in contact to assist with resolution. Kind regards Vodacom Consumer Website Team

Vodacom's reply15 May 2016, 03:50

Official

Thank you for the posting. The matter will be escalated and a consultant will be in contact to assist with resolution. Kind regards Vodacom Consumer Website Team

Grant H's updateReviewer Update

10 Jun 2016, 06:07

I still have not been contacted by Vodacom as yet. Please contact me on ***

Grant H's update10 Jun 2016, 06:07

Reviewer Update

I still have not been contacted by Vodacom as yet. Please contact me on ***

Grant H's updateReviewer Update

19 Jul 2016, 07:21

I cannot believe this. I still have not heard anything from Vodacom yet after they have esculated my query to a consultant. They are *****ing my money because of Red tape.

Grant H's update19 Jul 2016, 07:21

Reviewer Update

I cannot believe this. I still have not heard anything from Vodacom yet after they have esculated my query to a consultant. They are *****ing my money because of Red tape.