Bad Service regarding a double debit made by Vodacom

<p>I was double debtited by vodacom during June 2017. I had called the call centre numerous times and no one is willing to assist me. All they say is they will check and get back to me. its been over two weeks and no one has contacted me or refunded my money.</p> <p> </p> <p>i called on monday, 10 july 2017 and i was told that all my previous calls and complaints we not even logged on the system. When i called requested a reference number from me, which i did not have as all the consultants i spoke to said they do not provide reference numbers. During the call on monday, i was also notifed that they are unable to pick up the second debit on their system yet this is showing on my bank statement and the monies definitely went off. I had to also provide my bank statement as proof of the payments that went off. I emailed this to ********** and todate no one has gotten back to me.</p> <p> </p> <p>I wasnt my refund and the bank charges to be re-imbursed to me by Close of busines TODAY, 13 July 2017.</p> <p> </p> <p>I find this vodacom vert *********** and un willing to assist a customer for the error they have caused. i must now run around and call vodacom every single day to retreive my money. Yet this should be vodacom calling me to assist with my numerous calls and emails.</p> <p> </p> <p>I want this issue to be resolved and my monies refunded TODAY!!!!</p>