Bad Service, refusal to cancel contract

<p>I am struggling to cancel my phone contract since March 2016. After numerous calls the contract was cancelled but the a deduction was still going through for a "second data line" This is still the status quo after several e-mails. Please see the e-mail data trail as below.</p> <p>I need to be refunded for all these deductions.</p> <p>From: Deon Joubert ********** /> Date: Thu, Aug 11, 2016 at 4:58 PM<br /> Subject: RE: Vodacom Customer Care Reply - Authentication Response ***~4Q42<br /> To: ********** <p><br />This deduction is still going through against my account. Why has this not been stopped. You now owe me R150-00 rand for July and August. I have told you to stop this line immediately, as below. Please credit this amount to my account immediately.</p> <p> </p> <p>Deon Joubert</p> <p> </p> <p> </p> <p>From: ********** ********** <br /> Sent: Monday, June 20, 2016 8:40 PM</p> <p><br /> To: ********** /> Subject: RE: Vodacom Customer Care Reply - Authentication Response ***~4Q42</p> <p> </p> <p>Dear Joubert</p> <p> </p> <p>Thank you for your email.</p> <p> </p> <p>We are able to cancel your data line.</p> <p> </p> <p>However you are liable for paying this month's allocation.</p> <p> </p> <p>Vodacom therefore allows you to end the line at the end of the month once the allocation has been used.</p> <p> </p> <p>Regards,</p> <p>Aqeelah levy</p> <p> </p> <p>Customer Care</p> <p>eService Team</p> <p><br /> On 2016/06/20 06:57 PM, GF Joubert, wrote:</p> <p> </p> <p>Please stop the data line immediately.</p> <p>GF Joubert</p> <p> </p> <p> </p> <p> </p> <p>Sent from Samsung Mobile</p> <p><br /> <br /> -------- Original message --------<br /> From: ********** <br /> Date:2016/06/20 17:35 (GMT+01:00) <br /> To: ********** <br /> Subject: RE: Vodacom Customer Care Reply - Authentication Response ***~4Q42</p> <p>Dear Joubert</p> <p> </p> <p>Thank you for your email.</p> <p> </p> <p>Please be advised that the number ********** 771 was converted to prepaid in March and your last invoice charge for this number was in a April combined with your data line ********** 4782 which added up to R237-50.</p> <p> </p> <p>Please note that this month you have been charged an amount of R75 for only your data line.</p> <p> </p> <p>Regards,</p> <p>Busisiwe Mhlongo</p> <p> </p> <p>Customer Care</p> <p>eService Team</p> <p><br /> On 2016/06/20 03:56 PM, GF Joubert, wrote:</p> <p>What is this second line you are talking about?</p> <p>What is this debit for: DEBIT TRANSFER VODACOM ********** 366 I ********** </p> <p>I do not have a second line.</p> <p> </p> <p>Deon Joubert</p> <p>Cell.: +264 81 ********** </p> <p> </p> <p>From: ********** ********** <br /> Sent: Tuesday, June 07, 2016 6:48 AM<br /> To: ********** /> Subject: RE: Vodacom Customer Care Reply - Authentication Response ***~4Q42</p> <p> </p> <p>Dear Joubert</p> <p> </p> <p>Thank you for your email.</p> <p> </p> <p>Please be advised that the amount is for the second line.</p> <p> </p> <p>Regards,</p> <p>Anita Lutya</p> <p> </p> <p>Customer Care</p> <p>eService Team</p> <p><br /> On 2016/06/06 03:27 PM, GF Joubert, wrote:</p> <p>The debit order for this number has again gone through on my bank account for R237-50. Please reverse this(pay me back) and stop the debit order for the future.</p> <p>Thank you</p> <p> </p> <p>Deon Joubert</p> <p> </p> <p> </p> ********** ********** <br /> Sent: Thursday, March 03, 2016 11:52 AM<br /> ********** /> Subject: RE: Vodacom Customer Care Reply - Authentication Response ***~4Q42</p> <p> </p> <p>Dear G F Joubert</p> <p> </p> <p>Authentication process followed.</p> <p> </p> <p>The contract on the cell phone number, ********** 771 will be canceled and the number will be converted to prepaid on the 31st of March 2016 .</p> <p>Your reference order number is 1- ********** 314.</p> <p> </p> <p>An email will be sent to you with the migration of the line to prepaid. This email is only for reference purposes and requires no reply back.</p> <p> </p> <p>You will be required to recharge your account with a recharge voucher within 48 hours once the number has been converted to prepaid. Failing to do so will result in the number being deleted.</p> <p> </p> <p>Please make use of all bundled minutes/data as this will be forfeited upon conversion.</p> <p> </p> <p>Regards,</p> <p>Sebastian Dreyer</p> <p> </p> <p>Customer Care</p> <p>eService Team</p> <p><br /> On 2016/03/02 08:18 PM, GF Joubert, wrote:</p> <p>Hi Mthuthuzeli</p> <p> </p> <p>The contract cellphone number is ********** 771.</p> <p> </p> <p>Thank you</p> <p> </p> <p>Deon Joubert</p> <p>Swakopmund</p> <p>Cell.: ********** </p> <p> </p> ********** ********** <br /> Sent: Tuesday, March 01, 2016 9:57 PM<br /> ********** /> Subject: RE: Vodacom Customer Care Reply - Authentication Response ***~4Q42</p> <p> </p> <p>Dear GF Joubert</p> <p> </p> <p>We acknowledge receipt of your email.</p> <p> </p> <p>Please provide us with contract cellphone number in question so that we could assist with your query.</p> <p> </p> <p>Regards,</p> <p>Mthuthuzeli George</p> <p> </p> <p>Customer Care</p> <p>eService Team</p> <p><br /> On 2016/03/01 05:31 PM, GF Joubert, wrote:</p> <p>ID Number: 590 ********** 087</p> <p>Debit Order Date: First of the month</p> <p>Bank: Standard Bank, Current Account</p> <p> </p> <p>Deon Joubert</p> <p>Swakopmund</p> <p>Cell.: +264 81 ********** </p> <p> </p>