1 reviews | Active since Apr 2011
Bad Service: Ref No. V2P***
Thank you so much hello Peter. The collection of the router was done on Tuesday, 20th and the cancellation was done yesterday. However, today when checking if the contract was cancelled, the person who asssisted me from vodacom put me through the "Rewards" Department as they are the ones who gave me the contract. The Rewards Department is refusing to reimburse me for the months they have been deducting money from my account stating that its not them who have cancelled the contract. The lady who assited me rudely hunged up on me after emphasizing that they are not going to pay me back. Now I am being sent from pillar to post.
Kindly assist once again
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear client,
On behalf of Vodacom, we are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused.
Please refer to the email confirmation sent on Monday and today with feedback on this correspondence.
Warm regards,
SS
Dear client,
On behalf of Vodacom, we are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused.
Please refer to the email confirmation sent on Monday and today with feedback on this correspondence.
Warm regards,
SS