Bad Service: Ref No. V2P***

I am a very disappointed Vodacom customer. Late last year in October, I recived a call that my contract had expired and as I usually do with all my lines, I requested for an upgrade, but instead a new line was added. This is no longer an issue as I have cancelled the expired contract. The wi fi router has not been working ever since. I have made numerous calls requesting for assistance for my router to work. And the resolution was to come collect it and for me to cancel the contract. Almost 24 days now have passed. Last week Thurday, I recieved a call after having made a complaint to vodacom, that they were coming on Friday, 16th to come collect the device, ref no (V2P ********** ). To this day, they haven't and I am being debited every month for the router that is not working or ever connected.

Regards, Linda