GM
Gugu M
1 reviews | Active since Feb 2021
02 Jun 2022, 08:30
Bad Service - Reconnection
It is such a disgrace to lern that we cannot get service we need and such service make us to be challenged to continue with service. How many times do I need to call and get service? I had paid but reconnection now is an issue how many times do I have to call back to get connection?
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
02 Jun 2022, 09:55Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Jun 2022, 09:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
GM
Gugu M's updateReviewer Update
04 Jun 2022, 16:34Two days later and no one has contacted me and worst part of it all I have been calling call centre five times already and no asssitance. yesterday the guy said cannot help me and today the lady irritated me laughing while talking to me then transfer to another whom after asking all stupid questions that you have on your system after giving my ID no. then tells me cannot help me I need to call accounts tomorrow when already I have been holding and paid to use the service.
right now I have no intention to continue with this contract due to pathetic service from vodacom and staff. only once I had a guy with good service the rest including social media is promising but never deliver.
I want this be connected then this month be the last as far as i know this contract is ending and I cannot continue after all this.
I also want confirmation as I am writing here I want to reconnect then end of contract it must be cancelled.
right now I have no intention to continue with this contract due to pathetic service from vodacom and staff. only once I had a guy with good service the rest including social media is promising but never deliver.
I want this be connected then this month be the last as far as i know this contract is ending and I cannot continue after all this.
I also want confirmation as I am writing here I want to reconnect then end of contract it must be cancelled.
GM
Gugu M's update04 Jun 2022, 16:34
Reviewer Update
Two days later and no one has contacted me and worst part of it all I have been calling call centre five times already and no asssitance. yesterday the guy said cannot help me and today the lady irritated me laughing while talking to me then transfer to another whom after asking all stupid questions that you have on your system after giving my ID no. then tells me cannot help me I need to call accounts tomorrow when already I have been holding and paid to use the service.
right now I have no intention to continue with this contract due to pathetic service from vodacom and staff. only once I had a guy with good service the rest including social media is promising but never deliver.
I want this be connected then this month be the last as far as i know this contract is ending and I cannot continue after all this.
I also want confirmation as I am writing here I want to reconnect then end of contract it must be cancelled.
right now I have no intention to continue with this contract due to pathetic service from vodacom and staff. only once I had a guy with good service the rest including social media is promising but never deliver.
I want this be connected then this month be the last as far as i know this contract is ending and I cannot continue after all this.
I also want confirmation as I am writing here I want to reconnect then end of contract it must be cancelled.
GM
Gugu M's updateReviewer Update
07 Jun 2022, 12:28It was process after I had to call and wait on the phone on sunday and I could not use network for my curch service
GM
Gugu M's update07 Jun 2022, 12:28
Reviewer Update
It was process after I had to call and wait on the phone on sunday and I could not use network for my curch service