Bad Service received from Vodacom consultants

I had received terrible service from Vodacom consultants and I really feel like stopping business with Vodacom, I called for assistance with upgrade cancellation on cell number ********** with complete failure from everyone spoken to me, the likes of Tumelo, Nono,Gugu,Thabang,Mkhusezane Ngwenya, Lisa, shayina, these consultants served me very awfully, can't someone in the big company like Vodacom manage to resolve cancellation of an online upgrade on a faulty device which was returned to Vodacom WEEKS ago. I am glad that Vodacom calls itself Number one cellular provider. But wow!!! Not even a single consultants has managed to cancel an upgrade on returned device despite calling Vodacom online 3-5 a day asking for the same one thing..Wow!!!! How amazing.

I have been taken from pillar to post everytime I called the big cellular service provider, I am dead disappointed with service...I hope the last guy whom I spoke to today assisted, but let's wait and see.

Maybe I need to just leave this network it has too much to chew and swallow, as I am not their valuable customer. I rather stay with network that is accessible in time of need. Not provider whose employees are happy to ear and never ready to service ... so long really..sissss!!!!!