Bad service received from Vodacom

Terrible service received from Vodacom. This is my story: My cellphone contract came to an end in May 2019 and although I was eligible to upgrade, I preferred not to upgrade and rather keep the phone I have, still continuing to pay my month to month subscription for data and airtime. However, not long after my contract expired a Vodacom consultant phoned me to renew my contract and upgrade my phone, which I was not interested to do and I told her that I do not want to upgrade. She then offered to renew my 500 mb a month contract, and I advised that I do not wish to renew the contract as it is not needed. The next month, I was phoned again and then I was offered a 5 GB monthly data bundle free of charge. It was advised that there will be no additional charge and is only linked to my current phone nr. I agreed, especially considering they are offering this for free. A few days later I received a parcel from Vodacom with a new SIM card. I phoned Vodacom about this and they told me I have to link the number myself and that I have received a new number. I rep**** that this was never agreed to and Vodacom then apologised for making the mistake and proceeded to offer me 5GB of data free of charge monthly. However, on 14 June, I wanted to upgrade to a new phone and the consultant at the Vodacom Branch told me that I can only upgrade Feb 2021 as I already upgraded to a contract with no phone and only data. The consultant showed us away and said I had to phone Customer Care as he is not able to resolve my query. I then proceeded to phone Vodacom customer care several times the following Monday, unfortunately nobody was able to assist me. I was transferred between departments, it took about 15 calls to get absolutely nowhere. Nobody could assist me and nobody was willing to transfer me to a supervisor or manager. I also phoned Bytes on ********** (they work with Vodacom) only to be transferred to technical services where nobody could help me. I then phoned ********** several times where my call was ignored, or the phone was put down or nobody was able to assist me. On 17 June I tried several times phoning the Cancellations Department on **********. I was never assisted and was advised that I should pay a cancellation fee of R1807,00 to cancel a contract I never wanted or agreed to. I have spoken to many consultants and still nobody can transfer me to a manager, apparently due to COVID-19. I have asked them to listen to the recorded conversations regarding the unwanted contract in 2019 but nobody was able or willing to do so. I will not pay a cancellation fee for something I did not agree to or wanted in the first place. Now I am writing this to HelloPeter as a last result to hopefully get some service from Vodacom. I have been a client at Vodacom for almost 20 years and this is absolutely appalling service. Please help me.

Vodacom phoned me afterwards cancelling all my contracts, and told me the mistake was from there side. The 500 mb is still not cancelled as they have told me they will do. I am paying for a contract for 6 months not using it at all. Phoned them today. They said I have to pay for the 24 month commencing. Why should I pay for somebody mistake made still a year ago.

Hellopeter please assist me with this matter.

This is insane terrible service