BAD SERVICE RECEIVED FROM VODACOM

I have never endured such BAD service as we did from Vodacom.

First they were quick to have sales agents at our complex to inform us that they are planning to install fibre at our complex and asked if we would like to sign up. We signed up for a specific package and when we received our first statement we were billed 3 times the amount the we orginally signed up for. After furhter investigation and was determined that we had 2 routers on our account. One which was allocated to us and the other to a house in the street of our complex - which is not even close to us.

When we spoke to the attendant, we were told that they take an estimated location and not OUR ADRES?????? Really, wonder what will the bank do if I give them an "estimated location" when I open up an account.

It has been a year that we have been battling for somebody to assist with the problem (of 2 routers) and for the past 2 weeks we have NOT HAVE ANY INTERNET and we were told that a technician will be assigned to sort out the problem. A ref number for technician was given as well, however NO TECHNICIAN, STILL NO INTERNET, LONG CELL PHONE CALLS AND VERY LITTLE PATIENTS.

Our service has been now been suspended - after montly payments are made (we have the proof of it)

Last week I received a call from a call centre agent asking if I would be interested in Vodacom fibre and after my reply that we do have fibre and I would like for a technician to finally come out, THE CALL WAS DROPPED BY THE AGENT!!!!

I will NOT recommend Vodacom to anybody as the service is pathetic.