BAD SERVICE RECEIVED

On Sunday after many attempts i once again ,Sent in my blackberry for a software upgrade ,the phone came back in a worse off condition than it was handed in. The service I received from Malcom the store manager was not professional at all. Phone went back in 4 times and is still not sorted. Asked to be called back but no calls returned. Been Smsed to collect the phone , On collection only to find out phone is in JHB, Advised the store manager I would be away and I need the phone before Friday ,was promised it would be here and sorted out. SHOCKING SERVICE. FALSE PROMISES. Not fit to manage a franchise like gateway mall.STILL AWAITING A CALL FROM MALCOM AND , NOT SURE ANOTHER MANAGER DEVAN STILL NOTHING AS YET. UNHELPFUL ,ASTOUNDING SERVICE MAKES YOU WONDER HOW PEOPLE CAN ACTUALLY GET SUCH GOOD JOBS WITH NO BACKGROUND TRAINING OF THE PRODUCTS THEY ARE DEALING WITH.