BN
Babs N

1 reviews | Active since Oct 2012

11 Mar 2016, 08:21

Bad service received

Qualified for a online contract on 16Feb through Afrizone for a Samsung S6 Edge and was told delivery will be within 72 hours meaning 5 days, sad to say 5 days came and 5 days went and no delivery yet. Phoned *** as I could not get hold of the Afrizone consultant and was told the S6 edge was discontinued and we need to choose a different phone, I asked WHICH phone was IN STOCK and was told the Samsung S6 Flat white and asked for the order to be changed to this, this was 2 weeks ago. Eventually got hold of Privilege of Afrizone again this week monday and was told they are still in the process to change the model of the phone and this MIGHT be done by next week Wednesday and there after it will take another 72 hours FIVE DAYS to deliver meaning from today another 2 weeks meaning from the date of order I MIGHT RECEIVE THE PHONE BY 29 March 2016 WHICH IS 6 WEEKS AFTER THE ORDER WAS PLACED. IN THE MEAN TIME THE SAMSUNG S7 WILL BE LAUNCHED. BETTER TO CANCEL THIS CONTRACT AND GO SOMEWHERE ELSE FOR A SAMSUNG S7. RIDICULOUS BAD CUSTOMER SERVICE AND I AM UTTERLY DISGUSTED. IF I DONT FOLLOW UP NO ONE WILL GIVE FEEDBACK ON THE PROGRESS OF THIS!

0
Replies (1)
Vodacom
Vodacom's reply11 Mar 2016, 09:31
Official
Hello babsnelll,

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards

Consumer Website Team