Bad service_Re sim swop

<p>I went to Vodacom shop (4U Musgrave) on the 11th March 2017 to do sim swop around 11am. I waited for the whole day for the sim to be activated. the following, 12th, I phoned to report the sim is not active and was told that business dept has not responded< I must wait for about 2 hours for the activation to take place. But the whole day on the 12th, the sim was not active. On the 13th I phoned the shop again at 11am and they promised to get back to me. I have been waiting for almost 2 hours, no phone call and the card still not activated. The person I have been dealing with is Abdullah. Can the service provider intervene?</p>