Bad service RE: relocating fibre.

I am very unhappy with the service I received from the Fibre department. I called on the 6th of March requesting that my fibre be moved as I am relocating to another house. They logged the ticket for me with ***-717929 and said that it will be moved on the 1st of April as requested. 1st of April came and nothing happened, I called the that same day and asked why nobody has shown up to move my fibre yet and the lady informed me that no ticket was created for the technician to action, she then created the ticket ***-975164 and said I will receive info on what date and time the fibre would be moved within 48hrs. It's now been 48hrs and I still haven't heard anything yet.