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Thabani M
1 reviews | Active since Nov 2021
19 Nov 2021, 12:47
Bad Service Provider
Bad service provider after 12 days and 34 consultants and a million escalation Vodacom has been unable to restore my fibre to home connection. And they keep closing my service request without a resolution on their part.
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Replies (2)
Vodacom's replyOfficial
19 Nov 2021, 14:09 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply19 Nov 2021, 14:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Thabani M's updateReviewer Update
06 Dec 2021, 11:56Yes, Dion from Social media was amazing and resolved a 12 day challenge in 3 hours, a true customer service champion. i paid Vodacom in full even though didn't have service for over 10 days. Dion is understands customer service and maybe will also start with Social Media team as they value customers.
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Thabani M's update06 Dec 2021, 11:56
Reviewer Update
Yes, Dion from Social media was amazing and resolved a 12 day challenge in 3 hours, a true customer service champion. i paid Vodacom in full even though didn't have service for over 10 days. Dion is understands customer service and maybe will also start with Social Media team as they value customers.