Bad service provider

Item: Vodacom
Rating: 1
Author: Allison F

Good day

I have cancelled in writing and at your Greenstone store and over the phone the numbers below: Data numbers ********** ********** 481 ********** 931992 This was done when my contracts expired in 2016 and 2017. Why are there still debit orders going off on my account. This is *******!!!!! I would like a full refund of all the months debited; as you will clearly see on the system that these devices were not used.

Please also receive my cancellation today of my cellphone contract ********** 929 I would like to keep this number. But I can’t wait to leave Vodacom. You are a bunch of *******. I want my money of those debit orders refunded in full.

CANCEL ABOVE NUMBERS. WHAT DONT YOU UNDERSTAND?

I phoned your ********** number again today and was on hold for 21 minutes only to have the phone call dropped in my ear. Then when I phoned back you guys were conveniently closed for business.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

02 Apr 2019, 07:26

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply02 Apr 2019, 07:26

Official

Allison F's updateReviewer Update

02 May 2019, 14:23

Good day. So today is the 2nd of may and you still have not cancelled my ********** 928. I asked for this line to be cancelled. This contract expired in 2017. I want the line to be a pay as you go. Vodacom you are so pathetic

Allison F's update02 May 2019, 14:23

Reviewer Update