Bad Service provider

19.04.15 was at Vodacom store to get a new S6. Sibusiso suggested we do a sim swap because my old sim # was not visible. Sim swap request was done later that day which left me being offline. I couldn't make/receive calls/messages & my contract wasn't activated as yet. I was offline that evening. 20.04.15 went back to the store to find out what happened. Sbu was off duty, however, he handed over my contract to his colleague to activate my contract. The activation was not done & I was still offline. Finally, i was helped by another guy whom captured my details for contract activation request. He told me that he will do a sim swap after the contract has been finalised. He promised me that everything should be sorted after 19:00hrs. At 20:00 that evening, cell still offline. I went back to the store on 21.04.15, found Sbu. I explained to him my frustrations, he promised that it will be working after 12:00. Finally I was back on line. The morning of 22.04.15, the S6 phone was not working due to software problems. Took back cell same day. Called 29.04.15 was told I need to bring back black charger Really! S6 is still at the store no idea when I will get a new phone. 2date, still waiting