Bad service provided to vodacom customer

Good day, I would like to log a complaint about "bad services" of Vodacom, which leads to "breaching of contract" from their side.

In short, I started experiencing network (internet connection) on the 15th September 2017. I went to various Vodacom outlets to assist me with my problem e.g Vodacom at kollenade /Vodacom4me also at Kollenade. (Joyce assisted me). At both outlets technicians couldn't assist me with my problem. I even went to Cell C at Kollenade.

On the 21st September 2017 I went to the Vodacom Outlet c/r Vd Walt and Schoemanstreet also to see a technician there. After spending 1 hour there still no luck and no service from Vodacom. Which result to log a call online. Alex from Vodacom called me on 22 September 2017 and said he will follow up on this. So far nothing at all.

My last option was to go to Menlyn Vodacom outlet, their technicians couldn't assist me although they tried to see if they can solve the problem. No luck at all. And every time on my own expenses.

I've been phoning Customer Care regularly to follow up on my request logged on the 21September 2017. Joyce from Vodacom4me said she will follow up on 28 September 2017. Every time I've been phoning the outcome was "in progress" although the request is not even assigned to a technician.

Up till now no service / feedback or even a solution for my problem occurred. I am very disappointed in the service rendered to me. I've been a loyal Vodacom customer for 23 years, and certainly don't expect this kind of service rendered to me at all.

Lastly, I see this as "breaching of a contract" from the side of Vodacom, no services rendered / no solution to my request even though I am paying for a contract that I can not successfully use.

Finally, I then want to know what is my option, I want to request that Vodacom cancel my contract even though still 1 year to go, without any penalty fee payable from my side.

Please assist urgently before I go through to my last option.

Thank you "Unsatisfied Vodacom Customer"