RL
Riaan L
1 reviews | Active since Nov 2017
27 Sept 2024, 12:38
Bad Service: Powerflex
I have spent this morning more than 2 hours on the phone with Vodacom trying to resolve a problem on my one line.
This is a Powerflex line.
Vodacom has collected money from my account on 25 September 2024 for R449.00
Till date I still cannot make any phone calls.
Phone I phone in and asked for a manager, the one lay names Jeanette indicated that there are no managers, and senior personnel available as she is the only one. She even promised to give me update and promised to give me a call back, which never happened.
It seems as if it is difficult doing business with Vodacom
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
28 Sept 2024, 12:48 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Sept 2024, 12:48
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
03 Oct 2024, 06:03Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, contact was made (by Dyllan), and feedback provided as follows:
He will send me proof of payment and I will load the bundles for him.What has happened here is that the debit order cycle was broken. It could be the client had insufficient funds or it could be a system issue on our side.In short when the client goes on the portal, he is presented with the option to buy Powerflex again. This is further indication what happened above. If the client was still actively on Powerflex the option to buy the service again would be greyed out.
RegardsVodacom Consumer Website Team
He will send me proof of payment and I will load the bundles for him.What has happened here is that the debit order cycle was broken. It could be the client had insufficient funds or it could be a system issue on our side.In short when the client goes on the portal, he is presented with the option to buy Powerflex again. This is further indication what happened above. If the client was still actively on Powerflex the option to buy the service again would be greyed out.
RegardsVodacom Consumer Website Team
Best regards,
Vodacom's reply03 Oct 2024, 06:03
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, contact was made (by Dyllan), and feedback provided as follows:
He will send me proof of payment and I will load the bundles for him.What has happened here is that the debit order cycle was broken. It could be the client had insufficient funds or it could be a system issue on our side.In short when the client goes on the portal, he is presented with the option to buy Powerflex again. This is further indication what happened above. If the client was still actively on Powerflex the option to buy the service again would be greyed out.
RegardsVodacom Consumer Website Team
He will send me proof of payment and I will load the bundles for him.What has happened here is that the debit order cycle was broken. It could be the client had insufficient funds or it could be a system issue on our side.In short when the client goes on the portal, he is presented with the option to buy Powerflex again. This is further indication what happened above. If the client was still actively on Powerflex the option to buy the service again would be greyed out.
RegardsVodacom Consumer Website Team
Best regards,