Bad service Poor service

I.ve been stuggling for weeks to get my phones unblock collections department send me to customer service customer service cant help me cause of one freaken damn question ive answered incorrect and hes name is ruben to whom i spoke ro and this is unaccepted cause ive been stuggling for a week they quick to say pay your acount but when they need to do something for you than they cant help you im really discusted in vodacom custormer service really i want my line to be unblock not later than today really