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BONGEKA D
1 reviews | Active since Aug 2016
03 Sept 2020, 15:18
bad service please delet my insurance as requested
I called Vodacom 3 months back to cancel my insurance with Vodacom and till to date is not cancelled when I call they say it is cancelled but every month I am paying for this service I cancelled . I need this to be cancelled with immediate effect today !!… the service I get is really not acceptable debited and no refunded credited on my account and again it is not cancelled still reflecting on my updated due balance for September 2020. please reverse this and cancel
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Vodacom's replyOfficial
04 Sept 2020, 07:28 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Sept 2020, 07:28
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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BONGEKA D's updateReviewer Update
04 Sept 2020, 10:40I was not assisted , was told I will receive the confirmation by COB but I did not and again I just phone and no confirmation received and to get to your call Centre takes hours and hours . I need to confirmation today and also the a letter stating that the insurance has been cancelled and when will I receive my refund . I am really tired of this !!!!
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BONGEKA D's update04 Sept 2020, 10:40
Reviewer Update
I was not assisted , was told I will receive the confirmation by COB but I did not and again I just phone and no confirmation received and to get to your call Centre takes hours and hours . I need to confirmation today and also the a letter stating that the insurance has been cancelled and when will I receive my refund . I am really tired of this !!!!