Bad service - Phone still under warranty

Complaint: Miss H P Barnes: Job No. ********** 2

I completed an upgrade on Telephone number ********** in Feb 2018 for an Iphone 8 On the 22nd April 2018 the phone started getting hot/warm in such a manner i could not hold the phone. I switched off the phone and waited for the phone to cool down before i switched it back on. Later the afternoon i tried switching the phone back on and the phone did not want to switch on. On Monday 23rd April 2018 i booked my phone in @ the Vodacom shop located at the Nedbank building in Sandton, i received a job number. To date my issue hasnt been resolved. I have been a client of Vodacom for more than 20 years, I am so disappointed in the service that I have received thus far from Vodacom. I receive on a daily basis calls from other service providers offering me deals and due to me being extremely happy with Vodacom, until now I continuously remain with Vodacom.

Regards Hester Barnes