SR
Stanley R

1 reviews | Active since Mar 2009

30 Oct 2018, 13:58

Bad service, Overcharging

I took out a 24 month R299.00 mobile data modem contract on the 14/10/2016, which expires in Oct 2018. I called in on the 31/08/2018 to give Vodacom notice of cancellation. My normal monthly billing (debit) is R301.62. At the end of Sept 2018 I was billed R490.48, which I queried and was escalated, with no response after the escalation. At the end of Oct 2018 I was billed again R490.48. I called in and the consultant said I am billed without the promotional discount because I didn't cancel the contract before the upgrade period of 22 months. When I was doing the cancellation this was not told to me and even so the contract app**** for was for R299.00 over 24months and not R299.00 over 22months. Vodacom is now owing me R377.72. ****************.

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Replies (2)
Vodacom
Vodacom's reply30 Oct 2018, 14:05
Official
Dear Customer, 

Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team        
Vodacom
Vodacom's reply30 Oct 2018, 19:21
Official
 Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, your query is currently being addressed by the relevant department who will be contacting you to offer further assistance.  Regards Consumer Website Team