DR
Dahmion R

1 reviews | Active since Jul 2018

08 Jul 2018, 15:47

Bad service overal

) very disappointed in vodacom for 8 years I've been using this network. Ive had fights with them regarding the network outages in my area but this last month is the worst back and forth calls between me and vodacom, because for the last month the signal quality has gotten so bad in my area its not even funny and its like some consultants don't understand what you explain to them other literally sound like they just want want to get you off the line so that they can return to they conversation they had before you phoned the call centre.

For the last month I've been calling and emailing vodacom customer care centre regarding this network problems it get restort around 2-3 days then a consultant from your network department contacts me to find out if the network is restore after I confirm that the problem is solved the network disappears a few hours after, its been going on like this since May the 20th until today

This whole situation is getting tired and quite frank I'm getting sick of buying data just to have it wasted buy constant network searches i can't male our receive calls ansd to be honest its ****ing me off coz it is a damn waste of money

0
Replies (2)
Vodacom
Vodacom's reply08 Jul 2018, 16:08
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

DR
Dahmion R's update09 Jul 2018, 10:40
Reviewer Update
Thank you that would be of great help