BAD SERVICE OR RATHER NO SERVICE

I am experiencing immense frustration with Vodacom's service. I have been attempting to cancel my contracts for quite some time now, and I am yet to see any progress. Specifically, I have been trying to cancel the contract associated with the number 082 *** 6079 since July 2023, and I have provided Vodacom with the relevant proof thereof.

Earlier this 2026, I also attempted to cancel two additional contracts, 082 *** 6079 (once again since 2023) and 082 *** 2417, without any success. I have attached some email correspondence detailing my follow-up attempts.

On 28 November 2025 at 14:08, I spoke to Sicelo and requested the cancellation of all my accounts due to the lack of response to my previous requests. These accounts include 082 *** 7629, 082 *** 6079, and 082 *** 2417. Sicelo provided me with Reference Number *** as proof of this request and assured me that he would escalate the urgent cancellation to management due to the numerous requests I had made.

After all my attemps Vodacom upgrades department contacted me to offer upgrades on the contracts that were supposed to be cancelled. How is this even possible?

I have emailed the cancellation to various email addresses provided to me by Vodacom self and phoned all possible numbers provided once again by Vodacom and still my contracts ARE NOT CANCELLED.

Once again this month the payment went off my bank account and nobody at Vodacom cares.

Due to my work responsiblities I am not able to go into a store, which should not be the excuse as this is why we can do these things either online or via phone.

PLEASE HELP ME TO CANCEL MY CONTRACTS IMMEDIATELY