1 reviews | Active since Feb 2017
BAD Service once again
<p>Now vodacom says to me that all they have to do is to reverse my upgrade then i can go and upgrade at a vodacom shop, but this will take time. Because vodacom's people working for them are *********** i need to keep waiting... "just relax everything takes time" i don't care that it takes time, i don't care that it takes 24 to 48 hours to reverse the upgrade.. I don't care if you need to follow protocall you as vodacom made this mistake and your staff made this mistake not me the customer. So i expect you to not follow protocol and solve this matter immediatly! As i said previously i need this matter sorted. I want a solution from vodacom. All you need to do it reverse this upgrade immediatly this is all i want. So that i can go and upgrade at a shop. If this does not happen within the next 2 hours i will be getting my laywer to send vodacom a letter. And i will close both my accounts with vodacom and i will not pay any fees! I am getting tired of fighting with *********** people the entire time. The lady i spoke to this morning was the only one that explained everything to me and that done the reversal paper work. Now i am not going to wait 24 or 48 hours for this to be reversed i want it done. Vodacom you need to contact me and not like my previous hellopeter post where you send someone will contact me but nobody does. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
I want to know when will this vodacom matter be sorted out!! I have phoned again this morning and still nothing, the upgrade has still not been reversed!! Now today or tomorrow they will deduct the money from my account and charge me for the new upgrade although i still havent received the device!! I want this upgrade to be reversed IMMEDIATLY so that i can upgrade at a vodacom shop!! Otherwise my laywer will be sending vodacom a letter stating that i will NOT pay for my account at vodacom and i will be going to a different service provider.. I will not be held liable to make payments on a phone that i havent received as yet. On friday a consultant phoned me about these posts and still no answer back from her.. The next review that i will place will be about how bad vodacom's service is and how long they take to fix a mistake that they have made, one of there employees have made..!! I will give vodacom until the end of today to get back to me and tell me that this upgrade has been cancelled, if i dont get a call, tomorrow vodacom will receive a letter from the laywer! I already spoke to one.!! This is unexceptable!! I phoned this morning again and i was told by Zandile Taylor and a different lady that a manager from vodacom will contact me, but still no answers!!
I want to know when will this vodacom matter be sorted out!! I have phoned again this morning and still nothing, the upgrade has still not been reversed!! Now today or tomorrow they will deduct the money from my account and charge me for the new upgrade although i still havent received the device!! I want this upgrade to be reversed IMMEDIATLY so that i can upgrade at a vodacom shop!! Otherwise my laywer will be sending vodacom a letter stating that i will NOT pay for my account at vodacom and i will be going to a different service provider.. I will not be held liable to make payments on a phone that i havent received as yet. On friday a consultant phoned me about these posts and still no answer back from her.. The next review that i will place will be about how bad vodacom's service is and how long they take to fix a mistake that they have made, one of there employees have made..!! I will give vodacom until the end of today to get back to me and tell me that this upgrade has been cancelled, if i dont get a call, tomorrow vodacom will receive a letter from the laywer! I already spoke to one.!! This is unexceptable!! I phoned this morning again and i was told by Zandile Taylor and a different lady that a manager from vodacom will contact me, but still no answers!!