Bad service once again

Hi,

I am very upset at the service recieved at vodacom in the gateway branch today the 19th of February. I have lost my phone and claimed from the insurance on Sunday. When I was told that I have to pay a 15% of the new phone value.

When I was sold the insurance over the phone I was informed the excess is r650 on a claim.. When advised the consultant in gateway she advised that my insurance was changed.. So I want to know how can my insurance be changed without my approval??? I got no feedback from the consultant.

Then today when I went to fetch my new phone as the consultant called me on Monday and advised that the phone ready for collection. The new consultant today advised me that the previous consultant is not available and they cannot assist me as they cannot find the phone she had kept aside for me and that I must come another day.

My frustration is that I had told the consultant that I Wil be coming during the week so she could have handed over to someone so that I could get the relevant assistance. I had to take time off work to go to the store which I cannot do on anther day as the consultant advised me to do with no care to help further.

This was not service. I want my phone delivered to me and I refuse to pay for delivery!! And with regards to the insurance.. Fix it cos I refuse to pay an amount I never agreed on!!!

Contact me on *** urgently as I require my phone for work purposes and this is really delaying me!!!