Bad Service Once Again

I called yesterday at 13.22pm requesting for a sim swop to be done. when I upgraded my contract I was not notified that I needed to get this done at a Vodacom store at a cost. all I was told was to purchase a contract micro sim. when I called Vodacom to get this done the consultant told me a pre-paid sim was sold to me and I need to purchase a contract sim. so I go ahead and purchase that. then I called Vodacom again yesterday to go ahead and do the swop the consultant says to me because I didn't purchase the sim with the phone he cannot do the swop !!!!!<br> <br> I asked to speak to his manager, he said his manager will call me back, its now 8.36am the next day and still no call ????<br> <br> the experiences with this service provider is becoming pathetic