CB
Corne Burr-Dixon
1 reviews | Active since Oct 2020
17 Nov 2020, 07:29
Bad service on vodacom fibre
Its been 3 weeks since the fibre in my area went live and im still waiting for anyone to call me to do the installation at my house. I have placed the order online about 3 months ago befor the fibre was even available in the area. Now its all done and no response or replies from vodacom. Why does the custommer have to follow up on everything vodacom does. Services are slack. WAKE UP PLEASE AND DO SOMETHING. Im done with waiting and request immediate responce as Vodacom headoffice is failing to come back to me as promised.
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Vodacom's replyOfficial
17 Nov 2020, 09:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Nov 2020, 09:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CB
Corne Burr-Dixon's updateReviewer Update
17 Nov 2020, 17:19Its sad to see that customers have to voice their concerns on forums such as these to force interaction. What happened to integrity in word and deed. If promises are made to customers then they expect follow through. I can guarantee that if i did the application through a franchise my request would have been attended to swiftly and within the agreed time frame of said 2 weeks post live date.
CB
Corne Burr-Dixon's update17 Nov 2020, 17:19
Reviewer Update
Its sad to see that customers have to voice their concerns on forums such as these to force interaction. What happened to integrity in word and deed. If promises are made to customers then they expect follow through. I can guarantee that if i did the application through a franchise my request would have been attended to swiftly and within the agreed time frame of said 2 weeks post live date.