Bad service on Vodacom

Good day

I want to complain about Vodacom poor servicve. I've upgrade my contact in September 2017 they had a promosion on the Galaxy A7 that you get 10gig data free for October 2017 and they said my accoubnt will be R685 per month. Now they deduct R707 per month from my bank account. End September they deduct and amount of R905 so Vodacom said i've asked for an extra 1gig that i never did so they charge me for an extra gig and i had 1.2gig left of the previous month know they said i;ve used the 1gig they can;t refund me the R149. I've locked a query at Vodacom shop Rustenburg Mall in October about the R905 so we pick up that they still deduct R59 of black berry BIS that i have cancelled long time ago still for the last 3 Years and they deducty the extra 1gig that i didn't ask for. So I ask for a refund of R59 x 3 years that is and amount of R2124,00 plus the R149. They only paid me R707 and the other money on my Vodacom account that is unexceptable because I ask them to deposit the whole amount back in to my bank account they didn't they decided what they want to do without any notification to me.

Every time I must phone them to find out how far is my query because they send me that my query is closed. Then they lock another query then i had to wait again seven working days. I phone them on the 30th November 2017 and they said thy going to refund me the rest of the money it will be in 7 working days in my back account when I phone them on the 4th December 2017 i was informed that they paid again my Vodacom account for December.

Vodacom do just what they want to do with out inform or discuss it with client.

They own me R707 plus R149 of 1 gig data so its an amount of R856 that I refused to wait for another 7 working days before they refund it to me i had wait long enough for it.

Regards Adri Badenhorst ********** 569