MZ
Moira Z
1 reviews | Active since Oct 2023
27 Oct 2023, 09:04
Bad Service on upgrades
I am very unhappy with vodacom I upgraded my data contract on the 19th of October I kept having trouble tracking the order I phoned them on the 24th they said I must phone on the 26th so they can escalate the order I phoned on the 26 they were suppose to phone me back did not happen I only recieved bad advise that did not make sense I phoned again later the afternoon they said there was a problem at the warehouse its been over a week they dont send you any sms sorry for the delay or anything the order has not even been dispached. For an existing customer this is just unacceptable.
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Replies (2)
Vodacom's replyOfficial
27 Oct 2023, 10:05Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply27 Oct 2023, 10:05
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
MZ
Moira Z's updateReviewer Update
31 Oct 2023, 11:19No I contacted vodacom after sales this morning vodacom did not phone me back once.
With a stupid excuse they are out of stock that was not made clear on vodacom online when I upgraded.
Now I have to settle for something I dont want cause of bad service.
Now I must wait for another 2 weeks and hope vodacom warehouse will phone me.
I recieved 4 different excuses from vodacom customer care each time I tried to follow up.
If they dont phone me by friday or deliver my order you can cancel my contracts.
With a stupid excuse they are out of stock that was not made clear on vodacom online when I upgraded.
Now I have to settle for something I dont want cause of bad service.
Now I must wait for another 2 weeks and hope vodacom warehouse will phone me.
I recieved 4 different excuses from vodacom customer care each time I tried to follow up.
If they dont phone me by friday or deliver my order you can cancel my contracts.
MZ
Moira Z's update31 Oct 2023, 11:19
Reviewer Update
No I contacted vodacom after sales this morning vodacom did not phone me back once.
With a stupid excuse they are out of stock that was not made clear on vodacom online when I upgraded.
Now I have to settle for something I dont want cause of bad service.
Now I must wait for another 2 weeks and hope vodacom warehouse will phone me.
I recieved 4 different excuses from vodacom customer care each time I tried to follow up.
If they dont phone me by friday or deliver my order you can cancel my contracts.
With a stupid excuse they are out of stock that was not made clear on vodacom online when I upgraded.
Now I have to settle for something I dont want cause of bad service.
Now I must wait for another 2 weeks and hope vodacom warehouse will phone me.
I recieved 4 different excuses from vodacom customer care each time I tried to follow up.
If they dont phone me by friday or deliver my order you can cancel my contracts.