BAD SERVICE ON UPGRADE DEAL

Hi This is now the service an old, so-called valued customer is receiving... I upgraded on 19 March 21, I did not contact Vodacom, they contacted me. After the deal was confirmed with the consultant, I did not receive everything as to what the deal was. I complained and queried the deal and now, a month and a half later still no feedback, Everytime when I follow up, they say no feedback. I also asked for the recording, nothing. Question? Are all calls really been recorded? I complain about my account, billing issues in April, nothing. I really just had it with Vodacom. Please be careful before you upgrade, now I must sit with a 24-month deal that is really not what I signed up for.