Bad service on repairs and insurance

On Monday 7March 2016 we took our damaged cell phone to the vodacom shop in the mall where we have been a customer for 5years and where we started our contracts, they could not assist us at all with a repair quote or to check the insurance on our contract and they send us to the vodacom shop on the other side of town. At the second vodacom store the could also not assist us with a estimate quote on the repair, unless we send the phone away for 7-15 days and if we decide not to accept the quote we had to pay R75.00. The lady checked the insurance on our number but could not confirm if it was for the phone we were using on that contract that we have been paying for over a year, she also admitted to not knowing anything about the insurance sold to us by vodacom. She gave me a number to phone for cellsure to sort this out myself. I phoned cellsure and had to hold for 15 without any help. At a different store we got a quote for the repair within 5min and the repair can be done over night.