Bad service on rectifying account

I went to Vodacom for upgrade my current package (red advantage). Vodacom insisted to migrate to a different package (Smart L package) for cost saving purpose. I was not impressed with there suggestion as I was comfortable with the current package. They kept informing me that with their system information I will have a cost saving per month. For the last four months my account has double +, I have been at the shop for the last four months to rectify the account to my previous package and had no success. E-mails was send to Vodacom area manager and he has been of no help. I have spend a lot of time up and down from pillar to post and no one can assist me in this matter. The customer care line just keeps giving me reference numbers and nothing is coming of it. I have reached the point feeling to stop all payments and change to a different provider. After many years of being with Vodacom I felt they has really let me down and I would not recommend their service to no one.<br> <br> <br> <br> <br>