YL
Yusharie L
1 reviews | Active since Sept 2013
12 Jul 2021, 14:25
BAD SERVICE ON CONTRACT
I cancelled my Vodacom contract and because it was deal with two phones and requested to cancel and switch both line to prepaid. To my surprise they only change one number to prepaid and still billing me for the second number. this is unacceptable service from Vodacom. Someone need to look into this immediately
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Vodacom's replyOfficial
12 Jul 2021, 15:33Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply12 Jul 2021, 15:33
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team