ZVJ
ZanAA(C) Van Jaarsveld

1 reviews | Active since Oct 2014

25 May 2016, 11:05

Bad service on bad products they sold me

<p>I am utterly disappointed with Vodacom.</p> <p> </p> <p>2 weeks ago I bought a Speck cover for my Samsung S6 Edge. I also bought a gorilla glass screen protector. The items was R599 and R800.</p> <p> </p> <p>The guy in the store put everything on my phone and I left. </p> <p> </p> <p>I later realised that there was cracks forming on my screen protector. The day after that it got very bad and I noticed that it was the Speck cover that was lifting the protector. Needless to say, I went to the nearest Vodacom branch to ask for a refund or exchange or something because they sold me products that is not compatible with each other. </p> <p> </p> <p>The response I got from the assistant manager was that he can not do anything and that he is sorry it happend. What??? You just cost me R1300 and that's all you can say???</p> <p> </p> <p>As a vodacom customer and as a leader in the industry, I thought they will be more helpful. Maybe someone else can assist me? This is unacceptable. It is not my fault that they sold me two products that is clearly not compatible. I had to throw the protector away and no my screen is not protected. They did not even want to try and exchange or make a call or anything. I am very very upset...those products weren't cheap. They should take it up with their suppliers and not make it my problem. </p> <p> </p> <p> </p>

0
Replies (1)
Vodacom
Vodacom's reply25 May 2016, 14:39
Official

Dear Customer,

Thank you for making us aware of your complaint.

Please note that a consultant will make contact with you in due course to help with your query.

Regards,
Vodacom Consumer Website Team