Bad Service On all levels

I have been with vodacom for over 10 years and the service has gotten from wonderful to absolutely nothing.

I am experiencing several problem and I cant go on with it any more.

1. My Itemised billing report has been messed up with critical data columns being removed. 2. My account says that I want to receive my statement in html version, but I get it in pdf 3. I cannot request a itemised bill in a html version for any previous months 4. I am being charge for a subscription that I did not request

So I am more than willing to sit with one of your engineers to explain my issues(like I have done on multiple occasions already). Please dont give me a call centre agent to speak with that cannot do anything for me.

The itemised billing must be sorted out or I will take my family contacts to another business! And I want to be refunded for the non requested subscriptions( or give me prove that I requested it)