Bad service of Vodacom insurance

Vodacom must start to check Finrite because in order to get hold of this people you have to wait for over 15mnts. Yesterday I called to make follow up on my claim, I had to wait for 19minutes before they could answer the phone and when I asked for an excess they said they don't know it Vodacom will tell me. Now I'm in Vodacom the lady who is helping me waited 20minutes for them to answer. It seems like this thin it's a norm for Finrite not to answer their calls within 5minutes because in February2020 I made a claim of another and I spended the same time online waiting for them to answer the phone and their excuse is call volume is high but with cellsure things were not like this 1 did not have a stress of holding for minutes to get help. Vodacom must do something with this, worst part even Vodacom shops they don't have special line with them just to avoid clients to flood in the store