Bad service of vodacom

I 've been paying for my device insurance. After more than two years of paying for the insurance, my phone just died the switch not working, I was not using it till I decided to take it for repairs, what was so strange to was that Vodacom does not want to repair my phone they ,, how could they say so now after so many years of paying for insurance. If you are a member of Vodacom you must be sure that you don't take an insurance from them for thier device. They don't know how to treat their clients especially the reliable ones. Beevcareful when taking a device insurance especially with Vodacom.