TN
TSIRELEDZO N
1 reviews | Active since Apr 2021
05 Jun 2022, 14:35
Bad service of FTTH
I requested a fibre connection and it finally arrived on Friday with the router. I tried connecting with no success, I called vodacom and the agents seem clueless. They told me it will take 2 - 24 hours to be active, it has been 56 hours now still no connection.
The targets seem to be shifting every minute, whats the point of giving people LTE thats also not active when they are supposed to rely on it for network connection? I do not see myself spending a long time with them, i requested month to month and i might as well just pay their installation and activation fees than to be subjected to this frustratingly poor service
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
05 Jun 2022, 17:43Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Jun 2022, 17:43
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
TN
TSIRELEDZO N's updateReviewer Update
06 Jun 2022, 16:35I have heard that line number of times, I have heard a lot of agents saying they are escalating, how much more escalations need to be there for this to be attended to? to this point , there is no tangible feedback, no one seems to know what exactly is happening because the same fibre team is not providing any feedback to indicate that this issue is being attended to?
Will I be refunded all the costs I have been incurring to buy daily data for me to work? what about the time I have spent following up on the same thing? Should I get this thing cancelled for you to attend to it? I would definitely not recommend your service even to my worst enemy, so frustrating, why would activation of a line take years to complete?
Will I be refunded all the costs I have been incurring to buy daily data for me to work? what about the time I have spent following up on the same thing? Should I get this thing cancelled for you to attend to it? I would definitely not recommend your service even to my worst enemy, so frustrating, why would activation of a line take years to complete?
TN
TSIRELEDZO N's update06 Jun 2022, 16:35
Reviewer Update
I have heard that line number of times, I have heard a lot of agents saying they are escalating, how much more escalations need to be there for this to be attended to? to this point , there is no tangible feedback, no one seems to know what exactly is happening because the same fibre team is not providing any feedback to indicate that this issue is being attended to?
Will I be refunded all the costs I have been incurring to buy daily data for me to work? what about the time I have spent following up on the same thing? Should I get this thing cancelled for you to attend to it? I would definitely not recommend your service even to my worst enemy, so frustrating, why would activation of a line take years to complete?
Will I be refunded all the costs I have been incurring to buy daily data for me to work? what about the time I have spent following up on the same thing? Should I get this thing cancelled for you to attend to it? I would definitely not recommend your service even to my worst enemy, so frustrating, why would activation of a line take years to complete?